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We accept returns or exchange within 15 days of arrival. Returning non-defective item(s) is subject to a 15% restocking fee. We are not responsible for return shipping and handling cost. All shipping charges are non-refundable.
Inspect the package with the driver when receiving, if in the rare case that packages were damaged during transit, please have the driver make a damage note, then report to us within 5 days of arrival. Please keep damaged items in the original packing box. We will file damage claim with the carrier and send you new replacement or issue refund after they exam the damaged items and approve the claim.
Any shortage or missing items must be reported within 5 days of order arrival date.
To better serve you, please contact us by email to: service@asianhomeoutlet.com for return and exchange or reporting lost and damaged packages. We will respond to your request and advise you how to process the claim
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